Refunds and cancellation

1. Refunds

We do not give refunds, for the unused part of a period or otherwise, except where the law requires one.

Mandatory consumer-protection law of the country where you live still applies to you where it cannot be waived by agreement. To ask about a refund the law gives you, contact us (section 5).

2. Cancelling

You can cancel at any time on the billing page, which opens our payment processor's customer portal. Cancelling stops the renewal. Pro stays until the end of the period you paid for, and then your account moves to Free.

Deleting your account cancels your subscription at once, and we do not refund the unused part of a period.

3. When Pro starts

Pro is a digital service on your KDrive account. It starts as soon as our payment processor confirms your payment, usually moments after checkout. Nothing is shipped, so there is nothing to return.

4. Billing questions and disputes

If a charge looks wrong, contact us before you dispute it with your bank so we can look into it. Card details go straight to our payment processor; we never see or store your full card number.

5. Contact

Write to [email protected] for billing questions, or call +1 307-256-7988.